Policies and Procedures

Liability Polices

Every effort is made to be as careful as possible with your items, however, accidents do happen. Notification must be made within 24 hours of breakage/loss of any personal items.  Items which are antique, irreplaceable, hard to find, etc. are not covered by our breakage policy.  Please remove these items the day of your cleaning.

Kiwi Cleaning Services does not use ladders or move items more than 35 pounds to protect us and our employees from injury. If you would like cleaning behind heavy objects, please move prior to cleaning.

Kiwi Cleaning Services does not use bleach.  If client requests the use of bleach, Kiwi Cleaning Services is not responsible for any damage it may cause.

Kiwi Cleaning Services is not responsible for damage incurred by the improper installation of any object. All surfaces are assumed sealed.  If you know of any surface not sealed, you must notify us so that we may clean properly.


Business Policies

Kiwi Cleaning Services staff does not clean animal cages or litter boxes, animal droppings, human feces, urine, vomit, soiled clothing or other similar biohazards.

Kiwi Cleaning Services prefers that alarms are kept off for the day of cleaning.  If it must be on and the alarm is triggered, Kiwi Cleaning Services is not responsible for any fees associated with alarm.

Kiwi Cleaning Services agrees to keep keys and other client information secure and confidential.  Locksmith fees are paid only if Kiwi Cleaning Services misplaces the keys.

Cleaning rates are subject to change as the condition of your home changes.  Additional services need to be requested in advance so we can schedule the additional time and supplies needed.

A checklist will be left with client to show exactly what we did in each room to avoid confusion.

To include dusting of all furniture, if any surface is 50% cluttered, we will not be able to clean that area.

If you would like to hire a present or past Kiwi Cleaning Services staff member for any house cleaning service outside of your agreement with Kiwi Cleaning Services, our referral fee is $2,500.  All employees of Kiwi Cleaning Services are under a non-compete contract for a period of one year.


Cancellation Policy:

Cancellations must be received 2 days prior to scheduled service or full cleaning fees will be applied.  This includes instances where we cannot access your home or an employee feels their personal safety is at risk due to an aggressive pet or actions by any individuals on the premise.

Kiwi Cleaning Services reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.


Business Hours/Holidays/Weather:

Business and visiting hours fall between the hours of 9 a.m. and 5 p.m. and services are usually completed during this time.

Kiwi Cleaning Services does not accept time specific calls as we cannot guarantee specific times accurately.  We reserve the right to cancel scheduled cleanings due to inclement weather.

Kiwi Cleaning Services does not do holiday visits.  If your scheduled day falls on a holiday, Kiwi Cleaning Services will call to reschedule.



If someone in your home is sick (contagious) please contact our office and we will be happy to reschedule your cleaning.


 Bad Check Policy:

A $30 fee is assessed on all returned checks.  All fees are due promptly and must be paid via cash or money order only.


Payment Arrangement:

Payment is expected at time of service.  A $20 non-payment fee will apply if payment is not received on scheduled cleaning day. We have the right to discontinue services until payment is made. If more than 1 consecutive service for weekly, bi-weekly or monthly customers is skipped, there will be an additional $50 fee to return your home to the Kiwi standard. This will be added to your next scheduled visit.


Guarantee Policy:

Kiwi Cleaning Services wants you to be completely satisfied every time.  If, within 24 hours, you are not satisfied, Kiwi Cleaning Services will come back to your home and re-clean said items at no additional charge